Shipping and Delivery
Australian Shipping Cost
Standard Shipping is a flate rate of $9.95 for all orders, to all locations throughout Australia.
When Will I Get My Order?
Delivery is 2-5 days to most locations throughout Australia, longer for some rural or remote areas.
Please Note: Couriers do not deliver on weekends or Public Holidays.
Who Will Deliver My Order?
We ship our parcels via StarTrack Express Courier and Australia Post eParcel, depending on your location. Your shipment email will advise you of the relevant carrier.
If your parcel ships via Australia Post eParcel, they may contact you via email or SMS with the option of Safe Drop. This is an agreement made between the receiver (you) and Australia Post prior to delivery of your parcel. If you opt in for Safe Drop with Australia Post, we will not be held liable for non-receipt of your parcel. For more information regarding Safe Drop, please refer to the Australia Post website.
If your parcel ships via StarTrack Express Courier and your order value is less than $300, most couriers will leave it in a safe place for you if you are not home. Orders to units, flats, apartments and businesses may still require a signature for delivery. Orders over $300 will always require a signature for delivery. If you are not going to be home to accept delivery it is recommended to use an alternative delivery address where somebody can sign for the parcel. Alternatively, a card may be left by the courier advising you of how to obtain your parcel.
Couriers do not deliver on weekends or Public Holidays.
Please note: If your item is returned to us because of incorrect addressing or because delivery was attempted but not possible, you will be required to pay an additional delivery fee to have the parcel delivered again. So please ensure your address is correct!