Terms and Conditions

Terms of Use Agreement

The use of this site is governed by the policies, terms, and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order via Zoomies.com.au indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Zoomies Pets.

Zoomies Pets reserves the right to make changes to this site and these terms and conditions at any time.

Order Acceptance Policy

Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Zoomies Pets reserves the right at any time after receipt of your order to accept or decline your order for any reason. Zoomies Pets reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verification or information before accepting and/or processing and shipping any order placed.

Use of Information

All of the information Zoomies Pets collects, both what you tell us and what we collect through the use of cookies, is "aggregated" -- meaning that the information from many users is grouped together in a way that does not disclose the personal information of any particular user. We may use this aggregated information to evaluate which products and services are successful and which ones are not, and in order to evaluate which new services we should make available on Zoomies.com.au. We may use only the anonymous click stream data to help our advertisers deliver better-targeted advertisements.

Zoomies Pets will not disclose any information about any individual without the individual's consent, except to comply with applicable law or valid legal process. There may be cases in which some of your personal information may be used by Zoomies.com.au to target e-commerce promotions and telemarketing activities such as email offers. In addition, it may be shared with third parties who assist Zoomies.com.au in producing its web sites or provide a service to Zoomies.com.au's users.

For more information, please view our Privacy Policy.


Zoomies.com.au is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.


The delivery times provided by Zoomies Pets are estimates only. Zoomies Pets will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where the stock is not available. All reasonable attempts to notify you will be made using the details you provided.

Please ensure you enter your correct delivery address as Zoomies Pets cannot be held responsible for incorrectly entered delivery addresses.

Zoomies Pets reserves the right to charge extra fees on occasion where a postal location falls ‘out of area’ for our couriers.

Star Track and Australia Post have agreed to supply a service to Zoomies Pets whereby these shipping providers will provide SMS or email notifications in respect of the delivery of goods to Zoomies Pets’s customers.

By placing an order via Zoomies.com.au, you the customer are providing consent for us and for our delivery partners to contact you regarding the status of your delivery, either by the email address provided of the mobile phone number provided. You may receive an SMS notification from Zoomies Pets regarding your order.

Costumes will keep records of its compliance with this obligation, and upon reasonable request by Star Track or Australia Post will produce evidence of a Zoomies Pets’s customer’s consent to have their information supplied to Star Track or Australia Post for the purpose of receiving notifications.

By accepting these terms and conditions you consent to your personal contact information (SMS and email) being released to Star Track and Australia Post for the purpose of providing the customer with notifications pertaining to the progress of their parcel(s). This service is offered for the benefit of the customer and can be stopped at any time.

Acceptance of the Goods

The buyer is responsible for inspecting the goods for fault and notifying us within 7 days of receiving the goods should there be a fault.

Change of Address

Zoomies Pets cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the Checkout page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our Returns Policy for more information.

International Customs Charges

Some orders may incur a customs or import duty charge. Zoomies Pets does not have any control over these charges nor are we able to advise what they will be, as it is based on the regulations & compliances of your own country. For further information, please contact your local customs office. All charges are to paid by the customer on delivery of order.


Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and they are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.

Refunds & Returns

We offer a refund, exchange or store credit for change of mind or incorrect size purchased, provided the item and all of its packaging is in its ORIGINAL condition with the original tags attached. Faulty goods will be dealt with as per the manufacturer's warranty. Special return offers apply to individuals only. Due to health regulations, we are unable to exchange or refund on some items - click here for full returns policy. We recommend sending returns via registered post as we do not accept responsibility for lost items.  See below for the time frame your exchange or refund must be made in:

Refunds and Exchanges (full price items) - 30 Days from date of purchase

Refunds and Exchanges (sale items) - 30 Days from date of purchase

See our Returns Policy for full details.

Order Cancellations

If notified before goods have been dispatched, Zoomies Pets can accommodate order cancellations. If items have been shipped, Zoomies Pets reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Disclaimer of Warranties and Limitation of Liability

This website and all elements thereof are provided on an "as is" basis without warranty of any kind, express or implied. Zoomies Pets disclaims all warranties, express and implied, including without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. If you rely on this website or any information, product or service available through this website, you do so at your own risk. Zoomies Pets does not warrant that the site will operate or perform in a manner that is uninterrupted or error-free, or that the site or host server will be maintained free of viruses or other harmful code. Zoomies Pets makes no warranties that the information, products and services presented on the site is current, up-to-date, or accurate. Some states and jurisdictions do not allow limitations on implied warranties, so the above limitations may not apply to you. The foregoing shall be enforceable to the maximum extent permitted by applicable law.

Under no circumstances and regardless of legal theory, whether in tort, contract or otherwise, will Zoomies Pets be liable to you or any other party for any indirect, special, incidental, reliance, or consequential damages, however caused, and regardless of character, including without limitation, any damages relating to your use of this website, any product or service linked to from or advertised or promoted on this website, lost data, computer failure or malfunctioning, or otherwise. Some states and jurisdictions do not allow limitations on implied warranties, so the above limitations may not apply to you. The foregoing shall be enforceable to the maximum extent permitted by applicable law. You agree to this allocation of risk in relation to your use of the site.

All warranties offered are the manufacturer's warranties and not that of Zoomies Pets

Copyright and Trademark Notice

This site is owned and operated by Directshop Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Directshop Pty Ltd. The ‘Zoomies Pets' logo is a registered Trademark of Directshop Pty Ltd.

All software used on the site is the sole property of Directshop Pty Ltd or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Directshop Pty Ltd giving prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Zoomies Pets shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Zoomies Pets shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card/bank account has already been charged for the purchase and your order is cancelled, Zoomies Pets shall immediately issue a refund in the amount of the charge.


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Zoomies Pets is not responsible for the operation of or content located on or through any such site.

Product Reviews

All product reviews left on Zoomies.com.au become the property of Zoomies Pets, and may be published in various formats on various Zoomies Pets owned properties, including but not limited to social media channels such as Facebook and Instagram. Zoomies Pets reserves the right to edit Product Reviews, to remove any comment that has not been made specifically about item quality. Not all product reviews may be published.

Copyright © 2013-present Directshop Pty Ltd ABN 69 825 647 553 t/a Zoomies Pet, All rights reserved.